Upgrade StorageError updating document in Word 2008 for Mac
Report ID: 1568763207
I tried to update a document I have been working on for a few days by including a new citation. The document already has several citations and a bibliography. When I tried to insert this new citation I was able to go to the Zotero insert citation menu and choose the reference I was interested. When I clicked OK to add the citation I received the following error message: 'Zotero experienced an error updating your document.
UnicodeEncoderError: 'charmap' codec can't encode character u'\u200e' in position 393: character maps to <undefined>'
Any ideas?
I have tried copying the contents of the document onto a new document and I am able to insert the citation, but only if I delete the bibliography. Then if I try to insert the bibliography I receive the same message.
Any help will be greatly appreciated!
Cheers
I tried to update a document I have been working on for a few days by including a new citation. The document already has several citations and a bibliography. When I tried to insert this new citation I was able to go to the Zotero insert citation menu and choose the reference I was interested. When I clicked OK to add the citation I received the following error message: 'Zotero experienced an error updating your document.
UnicodeEncoderError: 'charmap' codec can't encode character u'\u200e' in position 393: character maps to <undefined>'
Any ideas?
I have tried copying the contents of the document onto a new document and I am able to insert the citation, but only if I delete the bibliography. Then if I try to insert the bibliography I receive the same message.
Any help will be greatly appreciated!
Cheers
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The first thing I tried to do was run through the debug routine (should have mentioned that). Could not solve it using that routine alone.
My guess is that some very odd character is getting mangled somehow-- if we can narrow things down and figure out what, perhaps it can be fixed.
I don't know if this had anything to do with the problem, but I have endnote installed in my machine. I removed the endnote plugin from word and went through the zotero debugging routine again. To my surprise things worked out after that!