Conflict Resolution

nhilton
Hi, I keep being told that 'Conflicts have suspended automatic syncing. Click the sync icon to resolve them'. When I do this I get a Conflict Resolution book with the Local Object, Remote Object and Merged Object. I click on the Local Object as the record I want kept. However, as soon as I close this box there is the same issue with the same one record. How can I resolve this? Thanks
  • ian.jones23
    I'm getting the same message, repeatedly. I tried a full sync through Zotero prefs but still get the same.

    Sometimes when it's trying it complains about a particular reference which I have now deleted but which it still keeps complaining about.


    Windows XP professional, FF v3.6.2, Zotero 2.0.2
  • ian.jones23
    Still getting the same problem a week later. Any thoughts on this Zotero staff?
  • fbennett
    Sorry if this is not responsive, but you have emptied the trash?
  • ian.jones23
    Thanks for the suggestion fbennett - makes sense but I tried it and unfortunately it didn't work in this case.
  • dstillman
    You should only get the same conflict repeatedly if the sync isn't actually going through.
  • ian.jones23
    Thanks Dan.

    I realise now the problem has changed - I don't get conflict repeats but it's perpetually synching and the red alert is often there. When I click the red alert it just starts synching again.
  • ian.jones23
    edited May 5, 2010
    Actually, now when I click the red alert icon I get

    "Conflicts have suspended automatic syncing.

    Click the sync icon to resolve them."

    And then a couple of minutes later 52 synch resolutions came up and an error ID. 198873011
  • dstillman
    Try a Full Sync from the Sync->Reset pane of the Zotero prefs.
  • ian.jones23
    edited May 11, 2010
    Nothing's working, and I just got 53 synch conflicts twice in five minutes.

    Error report ID: 16473100 and 1033369684

    ??
  • dstillman
    As I noted above, as long as you're getting a sync error, you'll get the same conflicts ever time—they only go through when the sync completes successfully.

    Provide a Debug ID for a sync attempt that generates the error.
  • ian.jones23
    Thanks Dan. I tried but when I click submit I get:

    "The server returned an error. Please try again."

    Trying again several times did not help.
  • dstillman
    Did you start (or clear) debug output immediately before trying?

    If it's still too big, you can view it, save it as a text file, zip it, and e-mail it to support@zot....org.
  • ian.jones23
    Thanks Dan, I've done that.
  • ian.jones23
    Any progress on what's causing my sync problem?

    Ian
  • ian.jones23
    Ok, I've fixed it now. Don't know what the problem was but complete reinstall of ff and zotero did the trick.
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