Mac Word 2008 Zotero Integration Problem

agoodlife
I have gone through the troubleshooting found at this page:

http://www.zotero.org/support/word_processor_plugin_troubleshooting#component_loading_error

several times.

I still get the following error message:

Word could not communicate with Zotero. Please ensure that Firefox is open and try again.

My Zotero Error Report ID is: 584760731

Mac OS X Version 10.5.8

Mac Word 2008 12.1.7

I read through the previous troubleshooting post with # submesoscale
http://forums.zotero.org/discussion/11841/mac-word-2008-integration/#Item_31

I'm not sure if I have the same problems or not. That is why I did the error report and this post.

Thanks very much for any help that you can offer. I'm just now getting started on a major research paper and any help will be greatly appreciated.

Ray
  • Simon
    Do you have a non-English language system?
  • agoodlife
    No, I'm using it in English . . . . if I understand that question correctly?
  • dstillman
    What language is your copy of OS X?
  • agoodlife
    My OS X is English. Sorry this has taken a few days.
  • agoodlife
    Just wanted to mention how disappointing it is to not get any follow-up to this issue.

    For what it is worth, sometimes folks, like myself, can't be online all the time. I've had some significant personal issues that kept me off the computer over the past weekend. I'd rather not explain that on the forum here.

    Thanks.

    Regards,
    Ray
  • dstillman
    Have you upgraded to version 3.0b2 of the Word plugin? Does it help?
  • agoodlife
    Wow. I just upgraded (per your forum post above) to the version 3.0b2 a few minutes ago and it is all working now. I'm in a Word document and Zotero allows me to insert citations, etc. Awesome.

    I'm looking forward to making some serious progress on my research writing this coming weekend.

    Thanks Dan for the help.

    Regards,
    Ray

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