Sync never completes. Corrupt item?

sixdeaftaxis
I added a couple of items to my group today (http://www.zotero.org/groups/7733) and they uploaded fine. At some point, an item was in the process of being created when the sync started. Now, it shows up on the group page as Untitled, and the sync is just running forever (hours so far) without ever updating that item or any of the other new items I have added.

I tried turning off auto sync, restarting firefox, resetting the sync history, and manually syncing, and go the same thing. So, I deleted the item, readded it, and then reset the sync history again with the same result. I just have a spinning sync arrow and nothing ever gets updated. If I hover over the sync arrow, it says "Getting updated data from Sync server."

How do I get this unstuck?
  • stef2000
    Some problem with me.
    Is there any setting need to be done by users, so the sync process become faster?
    regards,
    stef
  • dstillman
    sixdeaftaxis: You have a queued upload from 45 minutes ago. It'll finish soon. Don't use the reset options unless you know exactly what they do—they're completely irrelevant in your case and generally would just make things worse.

    stef2000: You don't have anything queued right now and don't have anything on the server. Restart Firefox and try again. If you still have problems, start a new thread.
Sign In or Register to comment.