error starting zotero

melindam
after attempting to upgrade to 2.0, I am unable to open zotero and get into my dissertation library - there is an exclamation point in a yellow triangle on the zotero logo in the lower right hand corner of my computer and clicking on the logo results in "there was an error starting zotero" - help!
  • dstillman
    First, restart your computer and try again.

    If you still get an error, follow the steps in the Advanced Instructions section of the Reporting Bugs page and let us know what appears in the Error Console.
  • melindam
    there are numerous lines in the error console with zotero but none with "chrome://zotero/"

    I followed the instructions on the reporting bugs page after restarting without success
  • dstillman
    What are the first three?
  • melindam
    Warning: Error in parsing value for 'text-decoration'. Declaration dropped.
    Source File: http://www.zotero.org/static/css/style.1266522431.css
    Line: 396
    Warning: Unknown property 'font-color'. Declaration dropped.
    Source File: http://www.zotero.org/static/css/style.1266522431.css
    Line: 422
    Warning: Error in parsing value for 'overflow'. Declaration dropped.
    Source File: http://www.zotero.org/static/css/style.1266522431.css
    Line: 515
  • dstillman
    Ignore anything that mentions a website (even www.zotero.org). And look for errors, not warnings.

    Delete compreg.data and xpti.dat from your Firefox profile directory and restart Firefox.
  • melindam
    there are no errors at this point

    I deleted compreg.data and xpti.dat, restarted Firefox and I still cannot open zotero
  • dstillman
    As in, you're still receiving the "There was an error starting Zotero." message?

    Delete compreg.dat and xpti.dat, restart your computer, and open Firefox again. If you're still receiving that message, there'll almost certainly be an error in the Error Console if you've followed the steps correctly. The important thing is to delete compreg.dat and xpti.dat immediately before restarting Firefox and checking the Error Console.

    You can also provide a Debug ID using the "Enable after restart" option.
  • melindam
    yes, I'm still receiving the same message unfortunately

    this was in errors - Error: no element found
    Source File: http://forums.zotero.org/extensions/PreviewPost/ajax.php
    Line: 1
  • dstillman
    edited March 18, 2010
    Again, you can ignore anything that mentions a website (i.e., with http:// in it).

    Are you sure you enabled the showInConsole hidden pref as explained in the Advanced Instructions section of the Reporting Bugs page?

    And please provide a Debug ID.
  • melindam
    Dan,

    Thank you so much - after again following the advanced instructions six times, the yellow triangle disappeared and I was able to open my library!

    How can I back up my library? I am afraid to try to upgrade again as I cannot afford to lose the three years of dissertation research contained in my library...
  • anders_royce
    zotero_data [Zotero Documentation]
  • melindam
    Thanks!
This discussion has been closed.