ArXiv and Physical Review saving not working

rose
For some time I haven't been able to save articles from the arXiv or Physical Review [Letters/A/etc] (it seems only newer articles are affected, the older ones from PROLA work). The error message when clicking on the icon in the location bar is a plain "Could not save item. An error occurred while saving this item. Check Known Translator Issues for more information." Unfortunately, there is no known translator issue applicable for this. I am running the latest rc3 and checked for updated scrapers in the preferences menu.

Any ideas welcome because these two sources are rather central in my field.

Thank you.
Matthias
  • sean
    We aren't experiencing any problems with either of these resources. Please provide a few titles that aren't working, along with their URLs. Thank you.
  • rose
    Basically it's every article on arXiv (I mainly use quant-ph and cond-mat). For example http://arxiv.org/abs/cond-mat/0111235. In PRA for example Phys. Rev. A 76, 021602(R) (2007) (http://scitation.aip.org/getabs/servlet/GetabsServlet?prog=normal&id=PLRAAN000076000002021602000001&idtype=cvips&gifs=Yes).

    Maybe something went wrong during my upgrades through the betas and rcs?
  • dstillman
    I see very few arXiv or PRA errors in the logs since we last updated those translators in mid-August, so it may indeed be a problem with your installation. Do you have the pref for reporting site translator errors turned on? If not, could you turn it on and trigger a few errors (and then turn it off if you like) so we can see what the problem is? Thanks.

    We may add a method for clearing and restoring translators in the next release.
  • rose
    Thank you. I have generated a number of errors while the reporting pref was turned on (arXiv, PRA, and PRL).
  • rose
    My installation works again. For the records: I exported my library as zotero rdf, then uninstalled zotero and removed the zotero folder, where the database and files are stored, reinstalled zotero and imported the rdf. I can now save articles from arXiv and
    PRA again.
  • dstillman
    OK—I actually still couldn't find any errors from you in our logs. Not sure why that wasn't working, but hopefully you should be in the clear now.

    We'll add a way to clear and repopulate the translators table in the next release.

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