Problem loading zotero and having zotero icon

jjsfb
Each time I start zotero, the icon it wont appear until I erase the extensions.ini, rdf & cache files. Then it works fine. But if I close down firefox, next start I need to erase the files again, and to terminate all firefox.exe appearing in the task manager.
If I don't terminate firefox.exe, the zotero icon appear, but with an error message and zotero wont start.
I've tried :
- reinstalling firefox
- uninstalling all extensions
- starting a new profile without importing my library
I'm using Firefox 3.5.7 on a brand new computer with XP pro as OS
  • adamsmith
    edited January 31, 2010
    That's Zotero 2.0 you're installing?
    And what's that about "terminate all firefox.exe appearing in the task manager"? They should disappear when you close Firefox. If they don't then something else is wrong. Might even be a virus.
  • jjsfb
    Thank you I'm with zotero 2.0rc2
    You are right that the fact that all firefox.exe remain in the memory is certainly not normal.
    Bit Defender antivirus screens my computer every night. No virus reported but I'll explore this. Actually I got similar problems when I upgraded to FF 3.5. But I just had to delete the extensions files.
  • adamsmith
    edited January 31, 2010
    that's almost certainly the problem - you should try to fix it on the Firefox side - it is not necessarily a virus, might be something else going on (maybe experiment with installing 3.6?) but this does not appear to be an actual Zotero bug - Zotero is just affected by the underlying FF problem/bug.
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