Upgrade StorageTransfer from Word to Google docs doesn't restore my citations
Hello, I seem to have the same problem as in this thread: https://forums.zotero.org/discussion/119468/error-when-moving-from-word-doc-to-google-doc-restoring-citations only mine doesn't resolve after hitting Refresh. I made sure my file has the header that says it has Zotero citations, I converted to Google document, but it still didn't help. I hit Refresh and it asks me whether I want to restore the citations, I click yes, it loads for a bit and then I see the exact same thing only without the Zotero header but with citations that look like this
https://s3.amazonaws.com/zotero.org/images/forums/u20142117/8dgjd9qjvap6qzo5u2lr.png
Please help!
https://s3.amazonaws.com/zotero.org/images/forums/u20142117/8dgjd9qjvap6qzo5u2lr.png
Please help!
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adomasven Zotero TeamYou should run the final step of Troubleshooting Errors in Word Processor Documents on the converted Google Doc in Word (or LibreOffice), or on the Google Doc pre-conversion and share a snippet where the issue is reproducible with support@zotero.org and we can take a look for why it's failing to convert.