Upgrade StorageStorage quota exceeded error, but server shows 0 MB used
Problem:
Zotero desktop reports:
“You have reached your Zotero File Storage quota. Some files were not uploaded.”
However, in my online storage settings:
Storage quota: 300 MB (free plan)
Usage: 0 MB
So the server appears empty, but the desktop client still blocks file syncing.
What I’ve tried:
Reset File Sync History
Restarted Zotero
Confirmed I’m using Zotero storage (not WebDAV)
Zotero desktop reports:
“You have reached your Zotero File Storage quota. Some files were not uploaded.”
However, in my online storage settings:
Storage quota: 300 MB (free plan)
Usage: 0 MB
So the server appears empty, but the desktop client still blocks file syncing.
What I’ve tried:
Reset File Sync History
Restarted Zotero
Confirmed I’m using Zotero storage (not WebDAV)
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adamsmithIn almost all cases that means you're not syncing with the same account you're looking at online. Compare the username in your Sync setting with the one you're seeing here.