Bug report: Frequent crashes starting from Zotero 8

lifesciences
I recently installed Zotero 8, but it keeps crashing. Sometimes it crashes immediately upon opening, and other times it crashes while I’m reading a document. This issue started right after I upgraded from Zotero 7 to 8. I never experienced any crashes with Zotero 7 before. I’ve since removed all plugins, but the crashes still occur. I even uninstalled Zotero 8 and reinstalled Zotero 7, but the crashing persists. I haven’t been able to resolve this issue, and it’s seriously affecting my user experience.
  • dstillman Zotero Team
    edited today at 2:16am
    Make sure you have in fact removed all plugins. In particular, recent versions of Better BibTeX were causing frequent crashes.

    If you mean that it's closing completely, you should email a crash report from your OS to support@zotero.org with a link to this thread, but if you're getting crashes in both 7 and 8, the problem likely isn't in Zotero — it's something else that you've installed or something on your computer.
  • lifesciences
    Thank you for your response.

    I have double-checked and can confirm that there are no plugins left in Zotero (including Better BibTeX). However, Zotero 8 still crashes frequently. When I downgrade to Zotero 7, the crashes become less frequent, but they still occur occasionally.

    I am using Windows 11 Home Chinese Edition.

    I've now uninstalled Zotero 8 and reinstalled Zotero 7. I wasn't able to locate crash reports from the Zotero 8 installation, but I'll continue using Zotero 7 and will collect and send any crash reports if the crashes happen again.

    Thanks again!
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