mac for word 2008 plugin does not work

thartmann
hi,
just tried to install zotero on my collegues mac. zotero works but the word integration does not. zotero does not show up in the scritping menu. i read myself through your site and the problem seems to be that nothing gets installed into the script folder. i tried to follow the suggestions for non-english versions to look for the english-named folder and copy the zotero stuff to the (in my case) german folder. unfortunatly the english folder does not exist.

any workarounds? can i do this by hand? which files from the firefox-addon folder do i have to copy where?

thanks in advance,
thomas
  • dstillman
    If the English folder doesn't exist, Zotero should prompt you for the appropriate directory if you choose Reinstall Word Components.
  • thartmann
    yeah, i know. i tried it but it does not act like that....
  • dstillman
    Then you'll need to tell us exactly what's happening or not happening.

    http://www.zotero.org/support/reporting_bugs
  • thartmann
    ok. here is what i did.

    1. installed firefox. latest version, official osx build.
    2. installed latest zotero extension from the zotero homepage. everything looks normal.
    3. imported endnote library. looks good.
    4. installed the pythonext from zotero.org. restarted firefox. looks normal
    5. installed the word for mac plugin. install was normal but no questions were asked.
    6. restarted word 2008. looked at the script menu, no zotero stuff there.
    7. found this page: http://www.zotero.org/support/word_processor_plugin_troubleshooting first tried to reinstall the component using the firefox-extension. nothing happend. (really. no message of success/failure whatsoever...).
    8. found the german word-folder. found the script-folder inside of it (the scripts i saw in the script menu were all there, so i think it is the correct folder.). zotero was not there. no other word-folder is there.
    9. tried to install the component using the install script found in the extension folder under "install". the script completed without errors but did not change anything on the harddrive.
    10. searched for *zotero* and *Zotero* to get a clue where the script might have installed the files. no results that looked like a word-script.
    11. gave up and posted the problem in this forum ;-)

    do you need any further details?
  • dstillman
    Please provide a Report ID from after trying Reinstall Word Components.
  • thartmann
    hi dan,
    tried to generate a report id but couldnt because the "report error" menu item is grayed out. tried that several times... did not change anything.
    i also tried to delete the "Microsoft User Data" folder (the german aquivalent, of course). this didnt change anything as well. i also created an english version of the "Microsoft User Data" folder (while the german version was deleted). that also didnt change anything. when i try to reinstall the word component, no files get written anywhere. i also did a search using "find" from the terminal at all stages of me trying to get this working. nothing reasonable showed up, especially no new files called "*Zotero*" or "*Microsoft*".

    anything else i can do? maybe i can just copy some files to the right folders manually?

    thanks and greetings,
    thomas
  • dstillman
    In the extensions/zoteroMacWordIntegration@zotero.org/install directory within your Firefox profile, you should find an install.applescript file. Double-click that to open it in Script Editor and then run it. Let us know what happens, and if you receive any message in the Event Log.
  • thartmann
    done that. today and some days ago. no error is produced by the script-environment. "report error" is still gray. it still does not work.....
  • thartmann
    btw: thanks for the quick support!!
  • dstillman
    Open a new script in Script Editor and paste this in:

    tell application "Finder" to file "Microsoft Word.app" of folder "Microsoft Office 2008" of (path to applications folder)
    (Double-click three times to select the whole line above to copy.)

    What's the output when you run it?
  • dstillman
    If that gives you an error, 1) let us know what the error is, and whether /Applications/Microsoft Office 2008/Microsoft Word is actually the path to your copy of Word 2008, and 2) try running this:

    run script "application id \"com.Microsoft.Word\""
    It should start up Word 2008.
  • thartmann
    ok, it does not give an error: the output is:
    application file "Microsoft Word.app" of folder "Microsoft Office 2008" of folder "Applications" of startup disk of application "Finder"

    if i try to run what you wrote in your last post, it complains about not finding "run".
  • dstillman
    edited January 18, 2010
    You're trying that In Script Editor? Please give exact error messages.
  • thartmann
    upps.... no. i tried that from the terminal. i will do that as soon as i got some time (will be quite busy for the next hours.....)
  • thartmann
    ok, tried to run the second script line. it does not start word. unfortunatly the error message is in german (not my fault). translation should be something like: 'application id "com.Microsoft.Word" cannot be converted to type reference"

    any more ideas?
  • dstillman
    Doesn't seem like a good sign that that's failing, but, based on my reading of the script, it shouldn't be necessary for at least the installation to succeed.

    Create folders for ~/Documents/Microsoft User Data/Word Script Menu Items (in English) and then run the following in Script Editor:

    tell application "Finder" to set scriptMenuItemsFolder to (folder "Word Script Menu Items" of folder "Microsoft User Data" of (path to documents folder)) as alias
    If you created the directory properly, that should return a colon-separated path to the directory you just created. And if that works, try running the installation script again. It should create a Zotero directory within Word Script Menu Items containing the requisite files.
  • thartmann
    edited January 19, 2010
    great! that worked finally! had to copy the folder over to the german directory but that was an easy part ;-)

    thanks a lot! made my collegue very happy!
Sign In or Register to comment.