Urban Forestry and Urban Greening citation style crashes Zotero

szabo.borbala001
Recently, when I tried to change the citation style specifically to "Urban Forestry and Urban Greening", Zotero froze and crashed. I cannot even make a Report or Debug report because of it, because Zotero froze before anything could be done. It doesn't happen with other citation styles, only with this one (Win 11).

I tried to change the style even on another computer, but the same thing happens (Win 10).

Did anything similar happen with others?
  • damnation
    And this only happens with this citation style or any other style? Because I doubt it's an issue with the style itself.
  • szabo.borbala001
    It happens with the author-year-based styles. But I can change the style on the number-based citations when there are only numbers in the text and the full reference is at the end of the text (e.g Nature or Plos One). But I tested it around today, and several author-year-based styles forze Zotero the same.
  • adamsmith
    Freeze and crash are not the same. How long have you waited with it frozen?
  • szabo.borbala001
    The first time, I waited like 10 minutes. The second time was like 5 minutes. In the subsequent several experiments, I did not wait around, because I knew nothing would happen.

    I can otherwise insert citations without problems into the document, and I can work with it. Only it is not willing to change the citation style to the one I need.
  • damnation
    How long is your document? Is this on Windows or Mac?
  • adamsmith
    It's windows (see 1st post), so it really shouldn't take this long. Can you try letting it run for 30mins once? If that doesn't work, we'll need to get debug output via terminal
  • szabo.borbala001
    I tried to run Zotero for more than an hour now, and it is still frozen. The terminal is also frozen, so despite I enabled logging activity, I cannot send the report. And if I restart Zotero, I think I lose the debug log. After restarting the program, this debug log was generated (D323841174).

    The only thing I think I can try is to unlink the document from Zotero, and redo all the citations.
  • dstillman Zotero Team
    Can you go to Help → Debug Output Logging → View Output, position that window so that it stays visible, reproduce the freeze, and then post a screenshot of the debug window?
  • szabo.borbala001
    Yes, sure. Hope this suffices:
    https://s3.amazonaws.com/zotero.org/images/forums/u5521292/50o65t81avzq6l8t887c.png
  • adamsmith
    And it's already frozen when you take that screenshot? That looks pretty normal I think
  • szabo.borbala001
    Yeah, it freezes within a second after I click on changing the style.
  • szabo.borbala001
    I figured out what causes the problem. I unlinked the document and began to remake the citations.
    I have two citations:
    European Environment Agency, 2020. Urban Atlas Land Cover/Land Use 2018 (vector), Europe, 6-yearly, Jul. 2021. https://doi.org/10.2909/fb4dffa1-6ceb-4cc0-8372-1ed354c285e6

    European Environment Agency, 2020. Urban Atlas Street Tree Layer 2018 (vector), Europe, 6-yearly, Feb. 2021. https://doi.org/10.2909/205691b3-7ae9-41dd-abf1-1fbf60d72c8c

    These are very similar to each other, and normally, it would be in the text as European Environment Agency, 2020a and European Environment Agency, 2020b, but instead of doing that, the program freezes.
    If I change the name, e.g. I add a dot as the first name for the agency, it can display it perfectly.

    How could this be fixed? Is this a style-specific bug or a program bug?

    Thank you in advance!
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