Saves Not Syncing to App

kennediw

yesterday at 4:04am

I am clicking the extension and its popping up and ‘saving’ the files but whenever I open the app I cannot see that I saved any new citations.

dstillman Zotero Team

yesterday at 4:04am

Can you provide some screenshots of what you're seeing?
kennediw

yesterday at 3:55pm

For one the “saving to project” stays there forever and doesnt actually save. The other acts like its supposed to but I dont see it on my app even after refreshing.

https://s3.amazonaws.com/zotero.org/images/forums/u18309819/6ilr39qh4jq7n8zqp5qu.png
https://s3.amazonaws.com/zotero.org/images/forums/u18309819/v6jxufdjpdhr43kehkle.png
https://s3.amazonaws.com/zotero.org/images/forums/u18309819/cmz4i28egq5nm3keud95.png
dstillman Zotero Team

yesterday at 4:05pm

Can you provide a Debug ID from the Zotero Connector for reloading the page and trying to save?
kennediw

yesterday at 4:13pm

Where do I find that
dstillman Zotero Team

yesterday at 4:14pm

I linked to instructions.
kennediw

yesterday at 7:43pm

D2059127444

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