D1217271164

margarita_nowakowska · 2026-02-04T15:30:13+00:00

Hello,
After clicking "add/edit citation" in Word (Office 365), nothing happens. The problem only appeared a few days ago. Maybe it's related to new updates? The error ID is: D1217271164.

Thank you in advance for your help.

dstillman · 2026-02-04T15:30:42+00:00

Could not remove C:\Users\[…]\AppData\Roaming\Microsoft\Word\STARTUP\Zotero.dotm

You may just need to close Word and restart Zotero to allow it to update the plugin.

Beyond that:

https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons

margarita_nowakowska · 2026-02-04T18:25:08+00:00

Thank you. Restarting the programs and the computer did not help, but starting Zotero before starting Word worked in this case.