Zotero Word Plugin not responding!
Hi all, I've got an urgent issue! My PC and Zotero (V8.0) both updated yesterday and this morning the Zotero plugin in Word is not responding at all. Any buttons that I click within the Word plugin do absolutely nothing. I've got a manuscript that I am submitting today so this feels very cliche. Stressed isn't the word.
Submitting the debug output below:
1769849573039 addons.xpi WARN Force scan SCOPE_ALL locations on empty XPIStates locations data
[JavaScript Error: "Error: Failed to load resource://services-settings/remote-settings.sys.mjs"]
While creating services from category 'profile-after-change', could not create service for entry 'RemotePermissionService', contract ID '@mozilla.org/remote-permission-service;1'
[JavaScript Error: "Error: Failed to load resource://services-settings/remote-settings.sys.mjs" {file: "resource://gre/modules/EssentialDomainsRemoteSettings.sys.mjs" line: 41}]
[JavaScript Error: "Error: Failed to load resource://services-settings/remote-settings.sys.mjs" {file: "resource://gre/modules/SimpleURIUnknownSchemesRemoteObserver.sys.mjs" line: 45}]
[JavaScript Error: "Could not remove C:\Users\ro24\AppData\Roaming\Microsoft\Word\STARTUP\Zotero.dotm" {file: "resource://zotero-winword-integration/installer.mjs" line: 0}]
[JavaScript Error: "TypeError: this.ownerGlobal.gBrowser.getTabForBrowser is not a function" {file: "chrome://global/content/elements/browser-custom-element.mjs" line: 932}]
getTabBrowser@chrome://global/content/elements/browser-custom-element.mjs:932:54
onPageHide@chrome://global/content/elements/browser-custom-element.mjs:958:27
[JavaScript Error: "TypeError: this.ownerGlobal.gBrowser.getTabForBrowser is not a function" {file: "chrome://global/content/elements/browser-custom-element.mjs" line: 932}]
getTabBrowser@chrome://global/content/elements/browser-custom-element.mjs:932:54
onPageHide@chrome://global/content/elements/browser-custom-element.mjs:958:27
appName => Zotero, version => 8.0 (x64), os => Windows 11 26100, locale => en-GB, extensions =>
Any potential fixes that won't jeopardize all the citations I have saved within Zotero or manuscript?
Submitting the debug output below:
1769849573039 addons.xpi WARN Force scan SCOPE_ALL locations on empty XPIStates locations data
[JavaScript Error: "Error: Failed to load resource://services-settings/remote-settings.sys.mjs"]
While creating services from category 'profile-after-change', could not create service for entry 'RemotePermissionService', contract ID '@mozilla.org/remote-permission-service;1'
[JavaScript Error: "Error: Failed to load resource://services-settings/remote-settings.sys.mjs" {file: "resource://gre/modules/EssentialDomainsRemoteSettings.sys.mjs" line: 41}]
[JavaScript Error: "Error: Failed to load resource://services-settings/remote-settings.sys.mjs" {file: "resource://gre/modules/SimpleURIUnknownSchemesRemoteObserver.sys.mjs" line: 45}]
[JavaScript Error: "Could not remove C:\Users\ro24\AppData\Roaming\Microsoft\Word\STARTUP\Zotero.dotm" {file: "resource://zotero-winword-integration/installer.mjs" line: 0}]
[JavaScript Error: "TypeError: this.ownerGlobal.gBrowser.getTabForBrowser is not a function" {file: "chrome://global/content/elements/browser-custom-element.mjs" line: 932}]
getTabBrowser@chrome://global/content/elements/browser-custom-element.mjs:932:54
onPageHide@chrome://global/content/elements/browser-custom-element.mjs:958:27
[JavaScript Error: "TypeError: this.ownerGlobal.gBrowser.getTabForBrowser is not a function" {file: "chrome://global/content/elements/browser-custom-element.mjs" line: 932}]
getTabBrowser@chrome://global/content/elements/browser-custom-element.mjs:932:54
onPageHide@chrome://global/content/elements/browser-custom-element.mjs:958:27
appName => Zotero, version => 8.0 (x64), os => Windows 11 26100, locale => en-GB, extensions =>
Any potential fixes that won't jeopardize all the citations I have saved within Zotero or manuscript?
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dstillman Zotero Teamhttps://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons
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