Zetero not working properly

Yolebrat
Hi guys,
My Zotero updated an hour or so ago and it doesn't work anymore.
I get "this document can't be updated" error whatever I try to do.

I was just about to export my PhD thesis bibliography when it crashed.
Tell me it's an update issue and that it will be resolved.
https://s3.amazonaws.com/zotero.org/images/forums/u16328554/gjebq5hdz5hn5vf08yg7.jpg
  • dstillman Zotero Team
    Can you provide a Report ID, as requested in the linked troubleshooting instructions?
  • Yolebrat
    Report ID is 114258184

    I use Zotero in Google docs.
    It worked completely fine today before it installed the updates.
    (I got Zotero 8 after the update.)
    Since then I get this error whatever I try to do cite, add bibliography ,etc.
    https://s3.amazonaws.com/zotero.org/images/forums/u16328554/zphkk0bmqdn335s4b7w6.jpg
  • dstillman Zotero Team
    edited 23 days ago
    That’s not a valid Report ID. Can you try again?
  • Yolebrat
    Alright, does this one work ? 1028598263
  • dstillman Zotero Team
    [JavaScript Error: "can't access property "strings", this.and.single is undefined" {file: "chrome://zotero/content/xpcom/citeproc.js" line: 0}]
    What citation style are you using?
  • Yolebrat
    Chicago manual of style notes and bibliography
  • dstillman Zotero Team
    You should make a copy of the document (File → Make a copy) and follow the last step in the troubleshooting instructions to isolate the problematic part of the document. You can then send a share link to support@zotero.org with a link to this thread and we can take a look.
  • Yolebrat
    edited 23 days ago
    Hey sure.
    Does it have to be the specific document or can I send any ?
    (I really should not be ending my thesis anywhere.)
    Because I already tried to isolate the problematic part and it didn't fix it.
    I even tried it in a new document in both Docs and Word.
  • dstillman Zotero Team
    edited 23 days ago
    Oh, this is happening in new, empty documents as well? In both Docs and Word? If that's the case, the troubleshooting instructions aren't relevant (as it notes at the top).

    Does it happen if you choose a different citation style?

    Can you provide a Debug ID (different from a Report ID) for Zotero startup through reproducing this, using the "Restart with Logging Enabled…" option?
  • Yolebrat
    Yes, it does sadly.

    Yes, I can.:D
    D1992182017
  • dstillman Zotero Team
    What Language are you selecting in the plugin's Document Preferences?
  • dstillman Zotero Team
    edited 23 days ago
    And does this happen if you choose, say, APA 7?
  • dstillman Zotero Team
    edited 23 days ago
    Never mind, I see the locale you're using for the bibliography. If you choose English, I assume that fixes it?
  • Yolebrat
    Yes it does!
    Thank you so much!
  • dstillman Zotero Team
    OK, we're looking into the problem with your selected locale.
  • Yolebrat
    Thank you! <3
  • dstillman Zotero Team
    This will be fixed in Zotero 8.0.1.
  • Yolebrat
    That sounds amazing!
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