communication error

KimC897 · 2026-01-21T03:05:29+00:00

[Split from Word could not communicate with Zotero. Please ensure that Zotero is open and try again.]

I am really discouraged with Zotero. It works, then it doesn't, then you figure it out and then the next time you try to use it it has the communication error again. I'm really just tired of it.

dstillman · 2026-01-21T03:08:15+00:00

Sorry you're having trouble, but there's no point in just venting here. If you'd like to fix a problem you're experiencing, see Reporting Problems for the two things we always need in order to help.

But for a communication error in Word, see one of these sections, depending on your platform:

Windows: https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons

Mac: https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that_zotero_is_open_and_try_again