Upgrade StorageDebug ID : D1105837352
Zotero 7 on Windows.
File syncing is set to Zotero Storage (institutional unlimited storage).
Attachments exist as items, but many are greyed out on zotero.org and not accessible (PDF not uploaded / not available).
On Device A some PDFs open, others are missing; on Device B it’s the opposite.
No linked-file chain icons; “Convert Linked Files to Stored Files” is disabled/greyed out.
I ran “Reset File Sync History” and then synced (on Device A and Device B).
Debug ID : D1105837352
Example item URLs where the attachment is greyed out:
- https://www.zotero.org/paultrbg/items/5F9Q7CU2/attachment/FYFUYMLI/library
- https://www.zotero.org/paultrbg/items/8HCHUEFF/attachment/43THX2ER/library
Thanks for the help!
File syncing is set to Zotero Storage (institutional unlimited storage).
Attachments exist as items, but many are greyed out on zotero.org and not accessible (PDF not uploaded / not available).
On Device A some PDFs open, others are missing; on Device B it’s the opposite.
No linked-file chain icons; “Convert Linked Files to Stored Files” is disabled/greyed out.
I ran “Reset File Sync History” and then synced (on Device A and Device B).
Debug ID : D1105837352
Example item URLs where the attachment is greyed out:
- https://www.zotero.org/paultrbg/items/5F9Q7CU2/attachment/FYFUYMLI/library
- https://www.zotero.org/paultrbg/items/8HCHUEFF/attachment/43THX2ER/library
Thanks for the help!
-
dstillman Zotero TeamFile syncing isn’t enabled for My Library in your Sync settings.
-
PaulTrbgThank you very much! Sorry I did not notice, I was confused by "Sync the text of file" option.