Financial Times (ft.com) translator error

alexander__ · 2025-12-26T19:20:50+00:00

I am consistently getting the following error when trying to save any article on ft.com:
"An error occurred saving with Financial Times. Attempting to save using Embedded Metadata instead."

I am using Zotero 8.0-beta.21+e942278a9, Safari Version 26.2 (21623.1.14.11.9), and macOS Version 26.2 (25C56). I have gotten the same error for at least a few weeks (so potentially also on earlier versions of Zotero/Safari).

I have not encountered any errors with other translators; saving/importing from other websites works flawlessly.

adamsmith · 2025-12-26T20:30:49+00:00

We always need a sample URL for import/translator errors

alexander__ · 2025-12-27T14:30:26+00:00

Let's go with this one: https://www.ft.com/content/41376e29-ea19-4d3f-b1da-5fde973e8367

adamsmith · 2025-12-28T04:39:00+00:00

This works for me in Firefox -- would be helpful if you could try in a different browser. Also, a report ID from the connector: https://www.zotero.org/support/reporting_problems

alexander__ · 2025-12-29T19:13:51+00:00

I just tried in Brave Browser and it works there, too. So it seems to be a problem specific to Safari, but oddly I have only encountered it with this translator, all others seem to work fine.

I tried getting the report ID, but if I right click on a page (I tried multiple different ones) and click on "Zotero Preferences", nothing happens. I also tried Fix 3 listed on https://www.zotero.org/support/kb/safari_compatibility, but that didn't change anything.

alexander__ · 2025-12-29T19:18:44+00:00

I reinstalled Zotero, which fixed the issue with getting into the Preferences. Here's the report ID: 2033575383