Zotero repeated fails to synch and often stops responding. Error code 1344617050

robpeters
I tried repeatedly closing and reopening Zotero but each time it opens it syncs until it throws an error. I have tried reinstalling Zotero, but this does not help.

Error code: 1344617050
  • dstillman
    Files above 4 GB are not currently supported
    You have a very large file in your library (most likely a video file) that's currently too big to sync. Paste HIEBTVY4 into the Zotero search bar in All Fields & Tags mode to see the attachment in question.

    Right-click → Show File, drag the file to your desktop, delete the attachment in Zotero, and empty the trash. Then, if you like, add it back as a non-syncing linked file.
  • robpeters
    Thanks, I suspected something similar. Can you tell me please how you were able to detect that HIEBTVY4 is too big so I can detect such problems in future?
  • robpeters
    When I past HIEBTVY4 into the Zotero search bar in All Fields & Tags mode no results are returned.

    In case this helps, I just got another sync error: 445277253
  • dstillman
    edited yesterday at 3:17am
    It's in one of your group libraries (beginning with "Tu").
  • dstillman
    edited yesterday at 3:18am
    The underlying error is in the error report, but we have a ticket to show a clearer error in the UI for this.
  • robpeters
    Thanks, moving the file to trash seems to have resolved the problem.

    Can you tell me please how I can find a bad file if this ever happens again?
    Thanks so much for helping.


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