Can't use the safari plugin

palsu-_0 · 2025-12-23T14:48:30+00:00

report ID:1401082674
Since I upgrade to ver 7.30, the safari plugin can't work correctly. the icon will flash for a few times quickly after I switch on it, and then the icon disappeared even if I restart the plugin in "Plugins manager". And this problem doesn't exist in ver 7.29. However the plugin in Chrome works will.
Could you please fix this bug as soon as possible, it made me stressed

dstillman · 2025-12-23T14:48:40+00:00

https://www.zotero.org/support/kb/safari_compatibility#extension_not_showing_up_save_button_missing_or_flickering

palsu-_0 · 2025-12-24T03:36:43+00:00

These protocols still can't solve my problem

dstillman · 2025-12-24T03:38:10+00:00

You'd have to say more. But I'm afraid there's no other answer. The plugin gets registered by macOS, not by us, and if it's not working, that's a macOS bug.

Make sure you have the latest version of macOS, delete the app from Applications, restart your Mac, redownload the app, and open the app. If the plugin doesn't appear in Safari after that, you may just need to use another browser with a more reliable extension framework. But this can almost always be fixed by following these steps precisely.