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Unused storage but storage upgrade being requested
Gyasiwah
December 5, 2025
Please, can I have a clarification? Why am I being requested to upgrade storage when I have utilised less than 10% of my 300MB free storage?
fcheslack
December 5, 2025
You're syncing with a different Zotero account than you're logged in to the website with.
You can check what username your Zotero app is set up to sync with from the sync preferences.
https://www.zotero.org/support/preferences/sync
If you log in to the website with that account you'll see an accurate storage usage number.
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Upgrade Storage
You can check what username your Zotero app is set up to sync with from the sync preferences.
https://www.zotero.org/support/preferences/sync
If you log in to the website with that account you'll see an accurate storage usage number.