Report ID: 405895073

tylerp347
Zotero is not accepting downloads from Chrome plug in or DOI Add by identifier. Everything looks fine in Chrome, but the entry doesn't show up in Zotero. Also, the DOI takes the identifier and looks like it is processing, but then just sits there and never finishes.
  • tylerp347
    The same link works on the web version, so it isn't the identifier, it is something with Zotero.
  • poettli
    Please provide the URL (or the DOI) you are trying to save from.
  • tylerp347
    Like I said, the DOI worked fine on the web-based service. This is the one that worked on the web-based service: 10.1007/s11002-021-09599-z
  • poettli
    Add item by identifier and with the connector both work for me with Zotero desktop. Do you have any plugin installed in Zotero?
  • tylerp347
    I'm not suprised. I have no doubt I screwed something up. I was trying to free up some storage in hopes my aging machine would get a second wind. I searched for .pdf files in /zotero and deleted all the files found. That's when it started. I uninstalled and reinstalled twice to no avail, however. I am done with this for tonight. Any response will be considered tomorrow. Thank you.
  • tylerp347
    Any other suggestions today? Thanks.
  • tylerp347
    Also, it is not letting me import items. It says they are in the wrong file format (xml, bibtext, csv). Basically, I am back to manually entering all my references.
  • dstillman
    edited 6 days ago
    Can you provide a Debug ID from Zotero for an Add Item by Identifier attempt that fails?

    After that, try resetting your translators from the Advanced → Files and Folders section of the Zotero settings.
  • tylerp347
    The debug id is D2049839006.
  • tylerp347
    Resetting translators fixed it. Thanks! :)
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