Word Error - Citation Issues

Two issues - help please!

When I go to add a footnote, it highlights the *next* footnote so that I would be overwriting the subsequent one, and in the footnote I'm actually trying to add, the text {Citation} appears. The only workaround I have is to quit and restart Zotero for *each new citation* (not workable).

https://s3.amazonaws.com/zotero.org/images/forums/u18225049/rsxnfhgm8bmvqnlu1b7r.png

My colleague is also able to add page references when he's choosing his reference, but my version does not allow me. The page numbers disappear when I click return and i've no way to add them in house style for my thesis.

I have checked and I have both the uptodate versions of both Word and Zotero running. Help please!


  • Which word processor and what OS are you using? Did you try the steps in Troubleshooting Errors in Word Processor Documents? Could you submit a Report ID?

    Regarding 2, create a separate issue and describe precisely what you're doing, or include a screen recording.
  • I am using a Macbook Sequoia 15.5
    Word Version 16.103.1
    Zotero current version

    Thanks for the link about troubleshooting. Can you advise when it says" In Word Options → Advanced, make sure “Typing replaces selected text” is checked." I don't see Word Options - Advanced. Is this called something else on Word for Macs?
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