iOS Debug Log: D88175111

Akshay_Bhutaraddi · 2025-11-11T04:00:28+00:00

Not able to sync my data

michalrentka · 2025-11-11T07:36:37+00:00

Your logs show successful sync. Can you access your data on web library? Can you follow this guide and let us know more?

Akshay_Bhutaraddi · 2025-11-12T19:53:14+00:00

I read and understood the guide. My sync icon is red and it says "I have reached Zotero storage quota" but I have purchased storage 2-3 days ago and only 12 Mb is used in it. If I click "open account setting" in zotero app from my laptop, it will direct me to web account so Iam sure that Iam syncing data from right account. however, username in zotero app is different "Akshay_RB" and in web it is "Akshay_bhutaraddi".
https://s3.amazonaws.com/zotero.org/images/forums/u12652967/3ljiblphzesiyzy3244f.png
https://s3.amazonaws.com/zotero.org/images/forums/u12652967/8ge5p47slg8bbm2x93re.png

adamsmith · 2025-11-12T20:23:24+00:00

Yeah, you're looking at different accounts. email storage@zotero.org and request that they transfer your storage subsription to the Akshay_RB account (though before doing that, make sure you can actually log into that account.