Unable to save with items in Firefox or Safari

ctassaf_ut · 2025-11-06T15:31:02+00:00

In attempting to save a webpage (https://www.metmuseum.org/art/collection/search/267022) with all the items selected in the additional items selector [see image 1]. It does not work. An error message appeared, providing a link to the "Troubleshooting Problems Saving to Zotero" page [see image 2]. I updated the Firefox connector and tried, but it still did not work (Debug ID: 1077429217). Also updated and attempted in Safari – did not work. Quit and relaunched all applications.

Debug ID: 1077429217

https://s3.amazonaws.com/zotero.org/images/forums/u5106295/9nmgkob58bgkghoirrfi.jpg

https://s3.amazonaws.com/zotero.org/images/forums/u5106295/odctd3s8ijucavxc55i3.jpg

Thank you.

AbeJellinek · 2025-11-06T15:51:11+00:00

Thanks, looks like there were some changes on the site's end. We'll fix this.

AbeJellinek · 2025-11-06T16:00:59+00:00

@ctassaf_ut: Fixed. Your Zotero Connector should auto-update within a few minutes, or you can update translators manually from the Advanced pane of the Zotero settings.