Zotero very slow with Word for Mac

NicolaJohnson
You asked me to start a new thread for this.

Zotero is very slow to insert any reference in Word for Mac: two minutes for one reference.And clicking a refresh means a six minute wait. And Zotero will often come up with an error after all of that saying something went wrong. Happens in multiple documents as soon as they get large or complex. Advice please? Is it MacOS with Word and bid documents: this is what my research tells me but I’d appreciate your input to try to find a way to make it work.

I have disabled ‘automatically update citations.’
  • adomasven
    This is a general issue with Word for Mac unfortunately. After restarting Zotero, when you cite in a new document for the first time with "automatically update citations" disabled, the initial cite will take a while, but subsequent ones should be relatively fast until you restart Zotero, certainly within seconds, not minutes, for that particular document.
  • NicolaJohnson
    Thanks for your reply, but as per my OP, this is not my experience. Every new reference is taking two minutes and causing Zotero to bring up an error fault. I have uninstalled and reinstalled Word, Zotero and even the Mac hard drive and this has not changed. Are there any workarounds except to disabled automatic updates, which I already do? Clearly it’s not fit for purpose at the moment with every reference taking so long, I lose hours a day twiddling my thumbs while Zotero thinks (and then faults, half the time). Have you got any recommendations ?
  • adomasven
    You could submit a Debug ID from Zotero for an attempt to insert a citation after an initial insert, and we can take a look.

    Otherwise, the standard suggestion is to split your document into multiple documents by chapter and work on them individually, and then recombine them in the end, or work on a Windows machine if possible.
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