Chrome plug-in not communicating with Zotero

gary.sampson · 2025-10-22T16:17:41+00:00

I've updated Chrome and restarted the Zotero desktop app so far - no joy. Details:

Report: 965780313

Info: Service worker starts: 2025-10-22 11:47:32

[JavaScript Error: "Could not establish connection. Receiving end does not exist." {file: "chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero.js" line: 282}]

dstillman · 2025-10-22T16:18:18+00:00

What's the actual problem is that you're experiencing? See Steps to Reproduce for the kind of description we need.

Your error report shows that the Zotero Connector can communicate with Zotero.

gary.sampson · 2025-10-22T16:33:55+00:00

When I click on the "Save to Zotero" extension in Chrome, nothing happens. No pop-up. No error message. No saving to my Zotero library. This problem started sometime yesterday.

Steps to reproduce:

1. Start Zotero.
2. Start browser (I use Chrome).
3. Navigate to a web page (the one I am trying is https://ndupress.ndu.edu/Media/News/News-Article-View/Article/4304243/taming-the-hegemon-chinese-thinking-on-countering-us-military-intervention-in-a/).
4. Click on Zotero extension at top of browser window. (when I hover my mouse pointer over it, the pop-up reads, "Save to Zotero (Web Page with Snapshot) Has access to this site"
5. Nothing happens.
6. Troubleshoot.

dstillman · 2025-10-22T16:35:21+00:00

See Troubleshooting Problems Saving to Zotero.

gary.sampson · 2025-10-22T16:50:05+00:00

Got it running again - not really sure what changed, but at least it's functional. Thanks!