"Request timed out after 30000 ms" when opening a bit PDF

dzc474356548 · October 21, 2025

[Split from Sync not working - Request timed out after 30000 ms]

https://s3.amazonaws.com/zotero.org/images/forums/u10096551/jpq9qa2ebnfx18yz13xf.png

I got this problem too. It seems only to happen when I try to open a big PDF like a review. But it´s OK when I open someone´s PhD thesis.

dstillman · October 21, 2025

Can you provide a Debug ID for reproducing this?

dzc474356548 · October 21, 2025

D1527787841
Could be like this?

dstillman · October 21, 2025

You need to log the actual error occurring. It doesn't look like you waited for an error to happen there.

dzc474356548 · October 21, 2025

Then try 1296064652 or D708508538 ?

dstillman · October 21, 2025

(3)(+0000001): HTTP GET https://[…]@dav.[…]/dav/zotero/LYVBSPCU.prop

(1)(+0030013): Download request 1/LYVBSPCU failed

(1)(+0000001): Error: Request timed out after 30000 ms

That's a 30-second timeout downloading a file from your WebDAV server. I'm afraid that's all we can tell you.