Zotero doesn't sync all my files in one of my devices

rv1
I have Zotero for PC both in my work device (device A) and in my personal device (device B).
I also have Zotero App for iOS in an iPad (device C).

Zotero doesn't sync all my files in device B, but does in devices A and C. I am unable to find several folders from my library in device B, even if I have some of the library available.

I have made sure that device A and C are fully synched, and then tried to see if the sync options for device B were off, but they are alright.

Debug ID: 6979134
  • dstillman
    See Files Not Syncing, and provide the requested info if you're still having trouble. (What you provided isn't a Debug ID, for starters.)
  • rv1
    Hi,

    Sorry for the delay.
    I tried again the Debug ID, is this one right?
    Debug ID A: D1207596762

    I have the maximum storage subscription, I've been having it for a while now.

    Situation: in device A arrow keeps spinning sync
    In Device B I can't see the files (only the reference) that I tried uploading from Device A. Neither in my web library.

    Also, 2nd problem, Device A shows more group libraries than I chose to see, and I am shown all group libraries I ever belonged to. I got the Debug for the second problem, Debug ID B: 985302358

    I'm afraid of using the "manually copy your entire Zotero data directory to a synced folder on one computer, and then restore it — again with Zotero closed — on another computer, as if you were performing a backup and restore of your data." (https://www.zotero.org/support/sync#file_syncing) because I may have made changes in other Zotero files from devices that are not device A, and I understand I would miss those changes.

    Hoping this makes sense. Thank you
  • rv1
    edited 13 days ago
    PS:

    I have also tried "Tools → Manage Attachments → Convert Linked Files to Stored Files to make the files syncable. " and the option is not active, I add a screeenshot:
    https://s3.amazonaws.com/zotero.org/images/forums/u7842188/glcqklh6h5u10q6f7yss.jpg

    I then tried " Sync → Reset pane of the Zotero settings on Computer A and select Reset File Sync History for the library in question"

    and I can't:
    https://s3.amazonaws.com/zotero.org/images/forums/u7842188/ashvqo90ejxz430rc06f.png

    Also, I'm not getting any "sync error" icon
  • dstillman
    Start by installing the latest version of Zotero from the download page over your current version. (The version you have, 7.0.16, isn't currently being automatically updated.) Your data won't be affected.

    If it still happens after that, can you provide a Debug ID, using the "Restart with Logging Enabled…" option, for Zotero startup through a few minutes of the sync icon spinning?

    Don't do anything else. If the sync icon is spinning continuously, that's a data-syncing problem, not a file-syncing problem, so no other steps are relevant.
  • rv1
    Hi,
    In installed the latest Zotero version. Still getting the spinning.
    Here is the debug id: D7612740
  • rv1
    On another note, when I try to upload a file through the web library, I can't and get this:
    https://s3.amazonaws.com/zotero.org/images/forums/u7842188/5mbef5gm24kcxmx7arzc.png
  • dstillman
    edited 7 days ago
    formData["justification_type"] = "justification";
    formData["_uj_category_id"] = "10001";
    formData["web_category"] = "10001";
    formData["policy"] = "[…]_CLIENT_Blocked_Lista_Negra_Base";
    formData["_uj_dest_ip"] = "[…]";
    formData["uj_response_file_name"] = "";
    formData["app"] = "Amazon S3";
    Your IT department is intercepting traffic and blocking Zotero file-sync requests. You'll need to talk to them.

    https://www.zotero.org/support/kb/zotero_and_firewalls
  • rv1
    Okay, I will ask IT, Still, it would just work for Device A.

    What about Device B? It still doesn't sync all the folders I had, even if I can see them in the web library. I downloaded the new zotero version. This is the Debug ID: D1423354494

    It also loads all the libraries, even those I said in the sync that I didn't want loaded in this PC.

    Thanks a lot
  • dstillman
    For data that's not syncing, see Changes Not Syncing.
  • rv1
    edited 2 days ago
    Now I have more problems. I checked the link dstillman sent.

    The web library also isn't syncing properly. I tried to upload a couple of files from the web library of device B and they didn't fully upload and it showed some error. Tried downloading them in device C - it says "error" as well.
    Device B web libray error:
    https://s3.amazonaws.com/zotero.org/images/forums/u7842188/lvmbq8v50oe8iigj0f2w.png

    Device C app trying to sync device B file:
    https://s3.amazonaws.com/zotero.org/images/forums/u7842188/5xsuws6lnxmyvx1o8em8.png

    Device B doesn't sync also in the app, not only on the website. Debug ID having started debut output logging before making the change (but the sync never ended): D616548311

    Zotero.org URL of one of the files that I tried uploading (the one I tried in troubleshooting mode for the debug id didn't load): https://www.zotero.org/rv1/collections/HW7HRKX9/items/MZKSMGHA/collection


    As for device A, I'm still talking to IT.
  • dstillman
    The upload to Amazon S3 is being blocked. Again, you'll need to talk to your IT department.
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