Unable to sync but storage at 0%

elrocks · 2025-10-08T04:05:37+00:00

I am unable to sync my library (or see updates to a group folder)- the app says that I have reached my storage quota (first screenshot), but when I check my settings (second screenshot), it says that I am only at 16.5 MB (but also that I am at 0 MB for my library). Any fixes besides just upgrading to more storage (not clear if this would actually help)?
https://s3.amazonaws.com/zotero.org/images/forums/u6952410/mj3z90e3qh0xvx0dnuwe.png
https://s3.amazonaws.com/zotero.org/images/forums/u6952410/3pmjborym2zflpew176n.png

dstillman · 2025-10-08T04:07:28+00:00

You've never synced the account you're posting from. (It will tell you that above the section you shared a screenshot of.) You can see the account you're syncing with in the Sync pane of the Zotero settings.