why does zotero refs suddenly unlink and showing red in Google docs

freetrail
why does zotero links suddenly go unlink and showing red in Google docs
I have zotero desktop Linux installed using chrome OS with zotero link grab all updated and running so I don't know why refs become unlinked at bottom of each page as footnotes and go red for no reason
I'm using Oscola ref style see setting screen grabs attached
https://s3.amazonaws.com/zotero.org/images/forums/u16927334/g6w48nbelhidpfqhpjlf.png
any help much appreciated to save me relinking 3 pages of refs
here is error report
https://s3.amazonaws.com/zotero.org/images/forums/u16927334/ebntqeymeks7155cucv0.png
thanks again
  • dstillman
    https://www.zotero.org/support/kb/google_docs_citations_unlinked
  • freetrail
    thx for link but I had zotero connector installed and issue happened again but only about 6 out of 118 citaceans became unlinked for no apparent reason whole time I was connected to zotero connect and online also about 10% of footnotes went back to default
  • dstillman
    The key point is that the warning shows up for the next operation after the one that caused the problem. E.g., if someone else edits the document, and then you later go to use the plugin, you'd get the warning, but you didn't cause it. You can make a copy of the document and use the version history to revert to a previous version and then click Refresh to try to pinpoint exactly when the unlinking occurred. We're not aware of any other causes beyond those mentioned there.
  • freetrail
    I see thx

    but it was only me editing and I was meticulous with version history every 5 mins and didn't revert to linked refs

  • dstillman
    edited 3 days ago
    I'm not sure what you mean by "I was meticulous with version history every 5 mins and didn't revert to linked refs". I was explaining (and the page explains) how you might be able to identify the operation that caused the unlinking.
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