iOS Debug Log: D1656268447

lucymking · 2025-10-06T15:52:27+00:00

There are items in my Zotero library which are not syncing. The origin device is my laptop, I’ve verified that the file has been uploaded to the server as it appears in my library, I’ve forced a sync on my iPad a number of times plus logged out and in again but still don’t see it. Actually there are a few items which are not syncing.

dstillman · 2025-10-06T15:53:37+00:00

If you're referring to library items (including attachment items), see Changes Not Syncing.

If you're referring to actual files, see Files Not Syncing. Note that you need to verify that you can actually open and view the attachment file in the online library.

lucymking · 2025-10-06T16:52:09+00:00

thank you for your reply - yes I already worked through Files not syncing page, which brought me here. I can indeed open and view the attachment file in the online library.

dstillman · 2025-10-06T17:01:58+00:00

But your Debug ID doesn't show an attempt to open a file.

lucymking · 2025-10-06T17:38:37+00:00

Hm, I'm not quite sure how I can attempt to open it - it's not in the list. Am I missing something?

dstillman · 2025-10-06T17:40:04+00:00

What do you mean by "not in the list"? The iOS app doesn't show attachments in the items list, only attachment icons. What icon do you see, and what happens when you tap on the item?

What's the zotero.org URL after clicking on the parent item in the online library?

lucymking · 2025-10-06T17:53:57+00:00

Pictures will make this easier!

Screenshot from library in Zotero Mac app, item highlighted ->
https://s3.amazonaws.com/zotero.org/images/forums/u18138821/6133yx1gegaj7218m4p1.png

Screenshot from library in Zotero desktop, item highlighted ->
https://s3.amazonaws.com/zotero.org/images/forums/u18138821/n72er4iwqqa6f9us7tm6.png

URL when I click on the item is: https://www.zotero.org/lucymking/collections/YKUCTD4R/items/I9FLTK4Q/collection/

Screenshot from library in Zotero iOS (ipad) app, item not present ->
https://s3.amazonaws.com/zotero.org/images/forums/u18138821/20clf6h3js2jp2navsyl.png

Hope that makes things clearer, thank you.

lucymking · 2025-10-06T18:29:26+00:00

Ooh, they've just appeared. My ipad app crashed and restarted, and they turned up. Obviously would still be good to know if there's a way to avoid this - or force it, if that's why. Opening and closing the app didn't work before.