Word could not comunicate with zotero. Please ensure...

Jorge10
Ok, I dont speak english so I hope you gays can understand me.
I have office 2007, openoffice 3, XP SP3, Firefox 3.5.5, Zotero 2.0b 7.6, ZoneAlarm Security Extreme, TuneUp Utilities 2010.
When I tray to comunicate with zotero from word or openoffice I receive this messege: Word could not comunicate with zotero. Please ensure Firfox is running and try again.
I saw the posible solution in this link http://www.zotero.org/support/word_processor_plugin_troubleshooting. But I just have the default profile and the shortcut command line has not the -no-remote opcion.

Thanks for your help, and again sorry for my english.
  • adamsmith
    looks like this, maybe:
    http://forums.zotero.org/discussion/9569/openoffice-cant-communicate/
    no clear fix for windows - try following the instructions there and create an error report, too.
    Also, make sure FF isn't in offline mode and check if this error occurs also in a new document.

    As for your English - it seems perfectly fine, but if you feel you can't express something precisely, just write it in Portuguese or Spanish (I assume one of those is your native language) and either people will be able to understand or I'll be happy to translate.
  • thielto
    I experience the same problem (I get the "Word could not comunicate with zotero. Please ensure Firfox is running and try again" message when I use any function of Zotero's Word Plugin) but with a different configuration. I have Zotero 2.0b7.6, Firefox 3.5.6, Zonealarm Free and Word 2007 running on Windows 7. I used to have no problems without Zotero until it started one day...strangely, opening Zotero in Firefox works just fine, it's just the plugin (or communication with it) that doesn't work for some reason.

    Here is what I have tried so far:
    1. I reinstalled both Zotero and the Word Plugin...still didn't work (actually, the first time I did it, it worked...after that the problem kept occurring and reinstalling Zotero did not help anymore).
    2. I disabled the firewall and tried to insert a citation...same error.
    3. I checked whether Firefox is in offline mode - it is not.
    4. I checked with the netstat -a command whether Firefox is listening to port 50001...everything seems fine.
    5. I threw my computer against the wall...didn't help either (just a joke).

    Does anyone have any suggestions for what else I could try?
  • dstillman
    The 2.0–compatible plugins don't use a port to connect to Firefox, so offline mode, firewalls, etc., make no difference.

    Reinstalling the main Zotero extension won't have any effect.

    Do you have the latest version of the Zotero WinWord Integration plugin?

    Have you tried reinstalling Word components from Tools -> Add-ons -> Extensions -> Zotero WinWord Integration -> Options?

    Be sure you're not using the -no-remote command-line option.

    Can you provide a Report ID from after you reproduce the error?
  • thielto
    Dan, thank you for your quick response.

    I have the latest version of the Zotero WinWord plugin and I have also tried to reinstall it (both automatically and by manually deleting the plugin and installing it from scratch...before that I have even reinstalled the Firefox Installer Plugin).

    I'm also not using the -no-remote option w/Firefox.

    Regarding the error report ID, there is none when I open the Report Error function in Zotero. All it shows in the window is an error of another plugin (Fox Clocks). Zotero seems to be working just fine.

    Any other ideas? Could you explain to me in a few words how the communication works between the Word Plugin and Zotero?

    Thanks for your help, I really appreciate it!
  • dstillman
    You tried Reinstall Word Components?
  • thielto
    Yes, I've tried that.
  • Jorge10
    Gracias adamsmith por tu ayuda, mi idioma es el español. Y gracias por lo que dices de mi inglés. Intenté todo lo que me propusiste pero nada, sigue sin funcionar la comunicación con zotero. Y al igual que thielto tiré mi computadora contra la pared y nada... jajaja.
    Me fui al botón "acciones" de zotero para ver los errores pero creo que no hay ninguno relacionado con zotero, solo este, es el mismo repetido unas 6 veces:

    [JavaScript Error: "[Exception... "Component returned failure code: 0x80004002 (NS_NOINTERFACE) [nsISupports.QueryInterface]" nsresult: "0x80004002 (NS_NOINTERFACE)" location: "JS frame :: file:///C:/Archivos%20de%20programa/Mozilla%20Firefox/components/AskSearch.js :: anonymous :: line 150" data: no]" {file: "chrome://browser/content/tabbrowser.xml" line: 442}]

    Tuve que salir de la ciudad por eso tardé en contestar, pero aquí sigo para lo que propongas que haga para resolver este problema.

    Gracias por tu paciencia y ayuda.
  • Jorge10
    Una última cosa, no si sea útil pero he abierto el Administrador de Tareas de Windows y en la pestaña "procesos" están corriendo dos firefox cuando solo tengo un firefox abierto.
    Es esto normal?
    No estará corriendo otro firefox como virus?
    Ok, Gracias
  • Jorge10
    Incluso cuando cierro por completo el firefox se queda uno de los dos procesos llamados firefox.exe corriendo y cuando intento terminar este proceso inmediatamente se abre otro llamado sn.exe y vuelve a abrir ese proceso llamado firefox.exe y así se queda corriendo aún si yo no he abierto el explorador firefox. Entonces, tal vez el word esté intentando comunicarse con un firefox falso... será eso por lo que falla?.

    Saludos
  • adamsmith
    Dan - I can't help Jorge here - can you follow what he writes or should I translate more?
    The error report he created contained only the above - i.e. nothing zotero related,
    but his task manager shows two open firefox.exe - one even if his firefox isn't open. Could that be related to the problem?

    Jorge - Dan recomendió a thielto re-instalar el Word plugin de zotero - ¿ya hiciste eso?
  • Jorge10
    Sí adamsmith, ya hice todo eso, ya lo reinstalé y no hubo cambio.

    Gracias
  • dstillman
    Jorge10: You should not see any firefox.exe processes if you've closed Firefox. If you do, something is wrong on your system. Does this happen after restarting your computer?
  • Jorge10
    Sí, sigue apareciendo aún reiniciando la computadora. Hice una búsqueda de virus con un disco de recuperación de kasperski basado en linux. Se reinicia la computadora y se carga el linux con el kasperski desde el CD-ROM para garantizar un OS limpio. Y encontró el sn.exe y se supone que lo eliminó pero al reiniciar la computadora ya normalmente con el XP volvió a aparecer el proceso firefox.exe. Intenté detenerlo pero al terminar el proceso volvió a aparecer el sn.exe como tres veces como proceso, este sn.exe carga el proceso firefox.exe y después desaparece de la lista de procesos (el sn.exe).

    Gracias por su ayuda Dan y Adam
  • adamsmith
    parece que sigues con un virus entonces. Con este problema tal vez sería mejor buscar una solución en el forum de Kapersky o de otro software anti-virus - acá la gente no son especialistas de anti-virus.
    Si sigues con el problema después de eliminar el virus, vuelva acá.
  • Jorge10
    edited January 3, 2010
    FUNCIONO!!!!! FUNCIONO!!!!!!

    Instalé el AVG Internet Security, encontró el virus sn.exe que era un troyano lo eliminó, reinicié la computadora y....BINGO!!!! funcionó la comunicación con el zotero otra vez!!!!!!!!!!!
    Entonces ese era el problema que este virus algo le hacía o algo le cambiaba al firefox, o cargaba otro firefox falso, por eso el zotero no se podía comunicar con él. Bueno, a mí me funcionó así, no sé si a los demás que tienen el mismo problema que yo sea por lo mismo, que algún virus haya cambiado el firefox.
    Ok, a continuar trabajando. Espero que los demás con el mismo problema que yo sea la misma causa y resuelvan el problema.
    Para los que les pudiera interesar, el nombre del virus, según el AVG es:
    Troyano Generic 15.CJEU
    y su ubicación en C:\WINDOWS\system32\install\sn.exe
    y también en una pendrive J:\RECYCLER\........\sn.exe

    Gracias adamsmith y Dan Stillman por su ayuda. Y a thielto que no siga estrellando la computadora contra la pared. (Solo bromeo)
  • shahab
    edited January 3, 2010
    I have the same problem, windows 7 , firfox 3.5, office 2010 ,bug id: 1987443109
    Zatero 2.0.b.7.6 ,winword Integration 3.0.a.3

    I have zotero toobla in firfox and aadon in word ,but word can't communicate with firefox.

    when word& firfox are open ,i can add citition by running command billow in command line:
    {"C:\Program Files\Mozilla Firefox\firefox.exe" -ZoteroIn
    tegrationAgent WinWord -ZoteroIntegrationCommand addBibliography }

    but word cant communicate
    I have scanned for viruses and I do not have any ..
    I disabled firewall,anti-viruses but nothing special happened.
    I reinstalled it from Tools -> Add-ons -> Extensions -> Zotero WinWord Integration -> Options but again nothing happend
    I disabled all other add-ons but nothing changed..
    May you please guide me...
    Thanks
  • adamsmith
    @shahab
    I believe word 2010 isn't supported yet

    @Jorge - felicitaciones - y que te vaya bien trabajando con zotero.
  • sean
    edited January 3, 2010
    As far as I can tell, Word 2010 works.
  • shahab
    @adamsmith

    Dear Adamsmith,
    It had been working on 2010, but I do not what happened that it has stoped working..
    Does it need any more information to clarify more?
    Thnaks.
  • Jorge10
    shahab: I had installed an anti-virus found no virus, always told me that my computer was clean. But until i saw this strange process in the task manager I began to think that my antivirus did not work properly, so I installed a new one and found the problem and it killed the problem. I do not know if this is the same case but can function you install another antivirus or that you scan online.

    Adamsmith: Zotero has helped me in my work and has made me save time that i can now use to share with my son. I congratulate you for this tool so valuable. My best wishes for your entire team in this new year.
    Thank you for everything.
    I hope I have written correctly my english.
  • shahab
    edited January 4, 2010
    I don't know why but once I install end-note 3 and uninstall it, zotero has begane working!!!
    I wonder why,but I hope it works for other if face the same problem.
    If I provide any other info that may help solve this problem please let me know..
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