Issue with Annotations between Android and Desktop

qtdovky
edited 21 days ago
I am having a weird issue where, I edit a PDF in NeoReader on my Boox tablet. I embed the data and share that PDF to the Zotero app. I check the Zotero app on my tablet and phone, annotations are there. I go over to the Desktop, the file is uploaded but the annotations are nowhere to be found! Just the pen marks that embedded. It is happening only to one file. I could not replicate it in others.
(windows 11, android)
  • martynas_b
    Do you see the annotations when you open the PDF with an external viewer on Desktop (Right-click the item → Show File)? If not, make sure the file is actually synced to your Desktop.
  • qtdovky
    Yes, I can view the annotations on a separate PDF viewer on my desktop and this particular file is synced as well. @martynas_b
  • martynas_b
    Which Zotero Desktop version is that?
  • qtdovky
    7.0.24 (64 Bit). Maybe the file is corrupted? I decided maybe to just copy over the annotations by hand and count it as review sadly.
  • martynas_b
    Could you send the file to support@zotero.org with a link to this thread?
  • qtdovky
    I will, thank you!
  • martynas_b
    The file is indeed corrupted. You can try resaving it with another PDF viewer to fix it.
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