Hi all, I need your help.

I keep getting an error when adding citations on MacOS using word. Here are the steps to recreate the error:

1. Restart the computer.

2. Add the first citation --> it works.

3. Add subsequent citations --> there was an error when adding the citation.

4. Try the troubleshooting method --> nothing works.

5. Restart computer --> repeat.


Essentially, the first citation works fine. Then moving to the next sentence to add new citations gives the error.