Issue with Annotations between Android and Desktop

qtdovky · 2025-09-16T14:13:59+00:00

I am having a weird issue where, I edit a PDF in NeoReader on my Boox tablet. I embed the data and share that PDF to the Zotero app. I check the Zotero app on my tablet and phone, annotations are there. I go over to the Desktop, the file is uploaded but the annotations are nowhere to be found! Just the pen marks that embedded. It is happening only to one file. I could not replicate it in others.
(windows 11, android)

martynas_b · 2025-09-17T14:13:49+00:00

Do you see the annotations when you open the PDF with an external viewer on Desktop (Right-click the item → Show File)? If not, make sure the file is actually synced to your Desktop.

qtdovky · 2025-09-17T17:53:31+00:00

Yes, I can view the annotations on a separate PDF viewer on my desktop and this particular file is synced as well. @martynas_b

martynas_b · 2025-09-18T09:11:27+00:00

Which Zotero Desktop version is that?

qtdovky · 2025-09-18T12:58:53+00:00

7.0.24 (64 Bit). Maybe the file is corrupted? I decided maybe to just copy over the annotations by hand and count it as review sadly.

martynas_b · 2025-09-18T14:30:56+00:00

Could you send the file to support@zotero.org with a link to this thread?

qtdovky · 2025-09-18T18:36:06+00:00

I will, thank you!