When I attempt to save papers from the Elsevier website, an error message appears

liushengfeng · 2025-09-11T12:38:13+00:00

When I attempt to save papers from the Elsevier website, an error message appears: ‘An error occurred while saving using ScienceDirect. Please try saving using Embedded Metadata instead.’ Consequently, I must manually download the PDFs and drag them into Zotero to retrieve the literature entry details.

AbeJellinek · 2025-09-11T14:44:52+00:00

Please provide an example URL.

mjthoraval · 2025-09-11T14:46:33+00:00

Can you follow the troubleshooting steps described here:
https://www.zotero.org/support/troubleshooting_translator_issues

And provide the information requested in point 14 if the problem hasn't been solved.

liushengfeng · 2025-09-11T15:10:50+00:00

https://www.sciencedirect.com/science/article/pii/S0264275122001470

AbeJellinek · 2025-09-11T15:26:39+00:00

OK, we'll need a Connector Debug ID, as described on the page @mjthoraval linked.