Sinchronising issues - error 1738026937

TELOMERE35 · 2025-09-04T19:01:48+00:00

Hello,

ZOTERO is unable to synchronise despite updating the versions and restarting several times. The error message is 1738026937.
Thank you for your assistance.

dstillman · 2025-09-05T04:08:56+00:00

[JavaScript Error: "S3 returned 0 for 1/75PHFIV7 -- retrying download"]

Can you provide a Debug ID (different from a Report ID) for a sync attempt that fails?

TELOMERE35 · 2025-09-05T11:40:54+00:00

Thanks for your support
D1876012276

dstillman · 2025-09-05T15:36:05+00:00

(1)(+0000062): HTTP GET https://api.zotero.org/users/1495650/items/75PHFIV7/file failed with status code 0

(2)(+0000002): Channel status was 2152398868

(2)(+0000000): Response status was 200

Is this an institutional computer?

The download is being interrupted at the end of a file download. I'd guess security software on your computer is interfering.