file storage quota reached

sylviaboctor · August 29, 2025

Zotero is not allowing me to add more files, and it shows the red exclamation mark next to the sync icon, stating that some files were not uploaded. When I checked my account storage online, it stated that I only had 0.7 MB out of the 300 MG used! What is going on?

dstillman · August 29, 2025

You're syncing with a different account from the one you're posting from.

You can check the account you're syncing with in the Sync settings. You should also delete the account you're posting from and add this email address to your other account.

sylviaboctor · August 30, 2025

OK, I spent the last hour trying to figure out the account I'm logged in with on the computer app, and couldn't. Could you please help me know how to log in from the app, or at least know which account the app is syncing with?

adamsmith · August 30, 2025

Edit Menu --> Settings --> Sync:

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