Word-Plug-Inn doesn't work

Hi, I really tried everything recommend to do, if the Word Add-Inn doesn't work. But nothing worked. The only differences in my case that I noticed are: That in Word there isn't a place called Startup - but I already tried putting the Zotero.dotm in the Startup folder. And my Zotero.dotm file is always from 16th of August although I installed it the first time this morning. I really don't know what to do. I tried everything recommended on the help pages.
  • See Zotero Toolbar Doesn't Appear and the platform-specific steps linked from there, and if you're still having trouble, let us know exactly what you tried, in your own words, and what happened at each step. You can also provide screenshots.
    That in Word there isn't a place called Startup - but I already tried putting the Zotero.dotm in the Startup folder.
    I don't know what you mean by this.
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