Debug ; issues opening synced files on second device

sannevisser · 2025-08-15T11:16:26+00:00

This is my debug code: D417083017

I have all my files synched via webDAV, all info matches with comptuer zotero and ipad zotero, but still cant open any files on the ipad. When I go to my online storage of koofr, i can find the files however, so that seems to be synched. BUt the ipad just can't load the attachements..

dstillman · 2025-08-15T12:03:01+00:00

You're getting 429 Too Many Requests errors from Koofr.

dstillman · 2025-08-15T12:05:01+00:00

(The iOS app should probably handle those a bit differently, but it's pretty unusual to get those for manual requests.)

sannevisser · 2025-08-18T12:27:09+00:00

Okay thank you for looking into it. Is there anything I can do about it?

sannevisser · 2025-08-18T12:58:36+00:00

I have recreated a new password via koofr, and verified the server with this new passowrd on both ipad and phone which was good, however the error still popped up. Saying 'unable to unzip snapshot'.

dstillman · 2025-08-18T14:17:09+00:00

We'd have to see another Debug ID to say for sure, but it's likely that you're still getting a 429 Too Many Requests error. Again, we should show a clearer error message, but there's not really anything else we can do. For automated requests, the app should automatically delay and retry on a backoff schedule (or after a server-specified delay) when it gets a 429, but for a manual download request, all we can really do is show an error message.

If you triggered Download Attachments for the entire All Items view or something like that, that could have triggered a large number of requests that resulted in a 429, and you may have to wait until you're no longer rate-limited. But beyond that you'd have to ask them for help.