Zotero storage capacity issue

yangmimii
Hello, the problem with my Zotero is that although the recharge has increased the storage capacity, the software still shows that the storage is insufficient. However, the actual available storage is less than 300M. But I have already recharged and expanded the storage capacity to 2GB. Request for help. How should I solve my problem?
  • dstillman
    Can you provide a Debug ID for a sync that shows an error?

    You're currently only using 200 MB of 2 GB.
  • yangmimii
    D834920074
    Is it this particular ID?
  • dstillman
    edited 2 days ago
    That shows you getting an "account balance is insufficient" error from some AI service related to a plugin you have installed. That doesn't have anything to do with Zotero file syncing.
  • yangmimii
    Is it the case that I can use Zotero normally without using that plugin?
  • dstillman
    edited 2 days ago
    Sure. Or presumably reconfigure the plugin to use another AI service with higher limits if you find it useful.
  • yangmimii
    thank you very much for your help
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