Google docs error

anna.flemming
Report ID:1517237522

Hi,

When I go to add/edit citation, it has started coming up with a popup saying:

Zotero
Zotero experienced an error updating your document.
Would you like to view troubleshooting instructions?

I've tried recommendations like reinstalling on the connecter and desktop.
I've been working on a long document, but tried it with a new blank document and still got the same.

I am running out of space on my Zotero storage, but tried deleting a few things - I'm avoiding paying for more because I'm at the end of this project so don't need to add any more references. But maybe the limited storage is an issue?

Any thoughts?

  • adomasven
    You have selected the wrong Google account when attempting to edit your document with Zotero, which is why you are getting the error. Restart your browser, and when you go to insert a citation and prompted to select an account, select the one which has editing permission for the document you are working with.

    We will soon release a fix that will more clearly communicate this. Sorry for the trouble.
  • afhughes
    Of course! My bad. Thank you - you can tell I'm losing my mind finishing this work off!

    Cheers!
Sign In or Register to comment.