Google docs "internal error" 500
I'm using the Zotero connector plugin (5.0.176) in Firefox (141.0, Ubuntu) and Zotero desktop (7.0.22), and I'm getting this error whenever I try to work with an existing citation in a google doc:
"500: Google Docs request failed.
{
"error": {
"code": 500,
"message": "Internal error encountered.",
"status": "INTERNAL"
}
I've been working in this doc for months with no issues until today. It mostly lets me add new citations in this doc, and if I open a new google doc I can add and edit with citations there; but if I close and reopen the file, the errors start popping up when I try to edit citations. I was using v6 of the desktop app and updated this morning in case it was a compatibility thing, but that didn't help. Any ideas on what might be happening here?
I also submitted a report through the firefox plugin -
Report ID: 1316251799
edit: now I also am occasionally getting "0: Google Docs request failed." errors as well
"500: Google Docs request failed.
{
"error": {
"code": 500,
"message": "Internal error encountered.",
"status": "INTERNAL"
}
I've been working in this doc for months with no issues until today. It mostly lets me add new citations in this doc, and if I open a new google doc I can add and edit with citations there; but if I close and reopen the file, the errors start popping up when I try to edit citations. I was using v6 of the desktop app and updated this morning in case it was a compatibility thing, but that didn't help. Any ideas on what might be happening here?
I also submitted a report through the firefox plugin -
Report ID: 1316251799
edit: now I also am occasionally getting "0: Google Docs request failed." errors as well
https://s3.amazonaws.com/zotero.org/images/forums/u1238888/ps8pueovtpsiv32gt0ef.png
In the meantime, you'll need to delete and recreate the citation. Sorry for the inconvenience.
Honestly tabbed docs was not a feature I particularly wanted when google introduced it, and I think my solution will just be to not use it for the forseeable future. It's convenient but not as convenient as having Zotero working :) I can imagine that it's a complicated thing to deal with in the backend.
Can you reproduce this in a new, empty document? If so, can you provide the exact steps to do so?
We've been trying to get Google to fix the 500 error here for years, and having exact steps to reproduce it would be very helpful in that regard.