I can't upload new citations on my document since yesterday, i tried refreshing, upload new zotero connector, create a copy, delete some parts. Nothing worked, u have any idea ?
1. Start Zotero. 2. Open my google doc. 3. Select a portion of texte i want to replace by a citation in Elseviewer Harvard mode 4. Click on Zotero button in the top of my google doc document. 5. Waiting longer than usually 6. Error message, in french : "Zotero a rencontré une erreur lors de la mise à jour de votre document. Souhaitez-vous afficher les instructions de dépannage?". I was on google chrome initially, and i also tried in Mozilla Firefox. I tried to delete portion of texte in copies but the problem continued. Thank for your help
It was when i select a text i wrote, or no text at all. But when i try to edit an citation that is allready linked it doesn't work ether and the error message is : "Cannot read properties of undefined (reading 'content')". On a virgin document it's working, it also work when I'm in a different document tab. It only happens on the three tab that i'm actually working in
Upgrade Storage
seems it was a problem of storage, but since i cleened my librairy and it's still falling
Again, you need to tell us the actual problem or we can't help you. See the link I provided for the kind of description we need.
1. Start Zotero.
2. Open my google doc.
3. Select a portion of texte i want to replace by a citation in Elseviewer Harvard mode
4. Click on Zotero button in the top of my google doc document.
5. Waiting longer than usually
6. Error message, in french : "Zotero a rencontré une erreur lors de la mise à jour de votre document. Souhaitez-vous afficher les instructions de dépannage?".
I was on google chrome initially, and i also tried in Mozilla Firefox.
I tried to delete portion of texte in copies but the problem continued.
Thank for your help
If you just click your cursor somewhere, not within an existing citation and with no text selected, does it still happen?
Does it work in a new document?
Can you provide a Debug ID from the Zotero Connector (not Zotero) for reloading Google Docs and reproducing the problem?
D1787856416
https://s3.amazonaws.com/zotero.org/images/forums/u16269092/pc04hn5hv03tbfxgrecz.png
Mainly bug occurs when trying to add or modify a citation frome I. II. and III. of the multitab document