Help! Syncyng not working after My Library Storage purge

bcodina
Also, on Group library it doesn't let me upload files from the program or chrome. In the last one a popup message appears saying that it wsas unable to connect to the server.
What does this mean?
  • dstillman
    edited yesterday at 8:39pm
    What exactly do you mean when you say syncing isn't working? See Reporting Problems for the two things we always need in order to help.

    In general, see Changes Not Syncing or Files Not Syncing, depending on whether you're referring to data or files.
  • bcodina
    Thanks a lot, I managed to restore the synced files following the steps.

    The second problem still persists, I want to move my own library to a group library that I have access to but right now from desktop the option to add files appears greyed and on browser it gives error (it says, Unexpected response from the server)! Is it like zotero does not recognize that I have really access? (when I look online I appear as an editor). Or could it be with me having tried to copy one of my collections but deleting (moving to the trash) it afterward.
  • bcodina
    I don't dare to mess with library data of the group, also.
  • dstillman
    You don't have file editing access to the group. It's limited to admins.
  • bcodina
    So even if I am a member and it says:

    Type: Public
    Membership: Closed
    Library Access: You can view and edit

    I cannot attach files or find full text on entries?
Sign In or Register to comment.