Syncing errors Report ID: 1314003810 / Debug ID: D1326827337

jacobsok
edited July 19, 2025
Report ID: 1314003810

When I open the Zotero app, it appears to be stuck in sync mode.

I've tried leaving it open (during the day and overnight) in case a large file needed time to sync, but this does not appear to be the case.

I've also tried reinstalling the app.

In the debug section, I'm getting "invalid progress for request."

Thanks for any assistance you can provide.
  • dstillman
    Can you provide a Debug ID (different from a Report ID) for Zotero startup through a few minutes of syncing, using the "Restart with Logging Enabled…" option?
  • jacobsok
    Debug ID: D166882110

    Thanks for your assistance.
  • dstillman
    edited July 18, 2025
    But you canceled that sync, right? It's uploading a 118 MB file. Depending on your upload speed, that might take a little while.

    Can you provide a Debug ID for waiting longer? 30 minutes or so?
  • jacobsok
    Will do. I will send another Debug ID about noon. Thanks again.
  • jacobsok
    Debug ID: D1326827337
  • jacobsok
    I received a sync error message this afternoon: Report ID 2123499157. I will try syncing again.
  • jacobsok
    I tried restarting Zotero and my computer, and I am still receiving a sync error. Report ID: 323302944.

    I also ran another Debug ID: D463573770

    Thanks for any assistance you can provide.
  • dstillman
    edited July 19, 2025
    What's your internet upload speed?

    These are large files (>80 MB), and the uploads are taking a very long time and ultimately timing out.
  • jacobsok
    I brought my laptop to work and was able to sync successfully. Thanks again for your assistance!
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