Zotero for android app: unable to open paper from the link

p.cheva · 2025-06-26T14:42:41+00:00

version 1.0.0-184

Symtom: A link for a scientific paper can't be opened. The error "No app found to open web pages or restriction is in place." The installed browsers are Chrome, and Opera Mini. None works even if no restriction is set.

Clicking on the same link from the Windows App works fine. The link is forwarded to the browser (Chrome) and open.

jvrado · 2025-06-26T18:23:51+00:00

I have de same problem

lsangers · 2025-06-27T14:02:30+00:00

Yes, I have this same problem as well. Additionally, I also get this error message when selecting "Manage Account" under Settings>Account>Account, which probably is trying to redirect to the account webpage (see screenshot bellow).

I'm also on version 1.0.0-184.

https://s3.amazonaws.com/zotero.org/images/forums/u15470139/71uiy3vstg1xf0mcg9br.png

ManuelRohman · 2025-06-29T19:53:38+00:00

I have the Same Problem

dstillman · 2025-06-30T04:49:54+00:00

Sorry about that. This should be fixed in the latest update.

p.cheva · 2025-07-01T08:59:14+00:00

The problem is fixed in 1.0.0-186. Thank you so much.

vlojen · 2025-07-15T20:51:07+00:00

Sorry, not at all fixed in my version 186.

dstillman · 2025-07-16T03:01:12+00:00

@vlojen: You'll need to say more. What exactly are you doing and what's happening? We'll also want a Debug ID for reproducing it.

vlojen · 2025-07-16T07:23:59+00:00

I've added some web pages and Substack articles to Zotero for Android. When attempting to retrieve any of them I get:
https://s3.amazonaws.com/zotero.org/images/forums/u17575426/k2prt9ic6me3ycgonvtb.jpg
I would gladly add Debug ID, but I see no help button to start the process.

poettli · 2025-07-16T07:28:04+00:00

https://www.zotero.org/support/debug_output#zotero_for_android

vlojen · 2025-07-16T08:37:00+00:00

Thank you for the tip about debugging, but this also does not work for me. After hitting the stop button, no popup appears and no information is recorded.

dstillman · 2025-07-16T12:16:27+00:00

What Android version is this?

vlojen · 2025-07-16T12:24:12+00:00

One UI 7.0
Android 15