these are the errors i have been facing right now

shah_
[JavaScript Error: "Error: Can't find profile directory." {file: "resource://gre/modules/XULStore.sys.mjs" line: 60}]
load@resource://gre/modules/XULStore.sys.mjs:60:15
XULStore@resource://gre/modules/XULStore.sys.mjs:17:10


appName => Zotero, version => 7.0.19 (x64), os => Windows 11 26100, locale => en-US, extensions => OpenH264 Video Codec provided by Cisco Systems, Inc. (1.8.1.2, plugin), Widevine Content Decryption Module provided by Google Inc. (4.10.2710.0, plugin)
  • dstillman Zotero Team
    You'll need to say what the actual problem is that you're experiencing. See Steps to Reproduce for the kind of description we need.

    The error you pasted isn't relevant.
  • shah_
    Whenever i try to save from Google scholar after 10-20 citations it takes lots of time to save sometimes it doesn't show anything and most of the time it shows error in saving. Thats what i am facing from last 4 days
  • dstillman Zotero Team
    edited July 3, 2025
    On Google Scholar, that's just Google rate-limiting you.
  • shah_
    So what's the solution. Its not working after i uninstall and install both connector and applications
  • poettli
    It is written in the linked page:
    Sometimes a site will request a CAPTCHA verification. In this case, complete the verification test to restore access. Otherwise, in general, the site will restore your access within a few hours. You may be able to access the site using a different web browser in the interim.

    If you're still able to access the site in your browser but not able to save to Zotero, as a temporary solution you may be able to save to BibTeX or RIS, as explained above, and import the file into Zotero.
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